Terms and Conditions
TKTX is the operator of the website www.tktxstore.es These terms and conditions govern the use of the website and the purchase of its products.
1 Terms and conditions
1.1 What these terms and conditions cover. These are the terms and conditions under which we supply products to you, when you place an order through our website www.tktxstore.es or by telephone through our customer service.
1.2 The Website and Products are offered subject to your acceptance of this Agreement. These Terms constitute a legally binding agreement between you and TKTX, and you should read them carefully. By accepting these terms, you also agree to TKTX Privacy Policy, (3) Order Placing and Shipping, (4) Pricing and our products, (5) Payment, (6) Online Returns, and (7) Website Content and ownership, each of which is expressly incorporated herein by reference.
1.3 This agreement contains an arbitration agreement and a class action waiver in which you waive your right to a trial or jury trial or to participate in a class action. Arbitration is binding and the sole remedy for all disputes, unless specified below or you opt out. You must read this document in its entirety before accessing, using or purchasing any products through the website.
1.4 All purchases made through the website are subject to our acceptance. This means that we may refuse or cancel a transaction at our sole discretion and without liability to you or any third party. The Website does not allow orders from distributors, wholesalers or other customers who intend to resell items offered on the Website. TKTXexpressly conditions your acceptance of your order on your acceptance of these terms and any additional terms and conditions provided to you on the website that apply to your purchase of certain products. When ordering products through the Website, you agree to provide true, accurate, current and complete information. TKTXreserves the right to discontinue or change the specifications and prices of products offered on and off the site without prior notice and without incurring any obligation to you. Prices and availability are subject to change without notice and TKTXreserves the right to withdraw any offer to correct errors, inaccuracies or omissions.
1.5 The Privacy Policy and Cookies Policy govern the use of the personal information that you agree to communicate to TKTX on this website. TKTX may change its Privacy Policy and Cookies Policy at any time, as specified in this agreement. The TKTX website is not intended for minors.
1.6 By accessing or using our website, you represent that you are at least eighteen (18) years of age, and that you agree to these terms. You also agree to comply with all applicable local, state, and national laws and regulations regarding your use of our website. You further agree to provide true, accurate, current and complete information and updates thereof at all times when providing information to TKTX through the Website. You may use our website only as permitted by this agreement, and you will not use our website or the content for any commercial, political, obscene, illegal or inappropriate purpose. TKTX reserves the right, in its sole discretion, to terminate your access to our website for any reason. When you register for an account on our website, you may be asked to provide an email address and password, and there may be additional requirements from time to time as directed by TKTX . You agree to take full responsibility with respect to your use of our website, including all activities that occur through your password and related account access. You must notify TKTX immediately if you suspect or become aware of any loss, theft or unauthorized use of your password.
1.7 It is hereby stated that TKTX is the owner of the TKTX brand and its logos. The user acknowledges TKTX exclusive rights over the TKTX brand and will refrain from any use thereof and, in general, from infringing TKTX intellectual property rights. We reserve the right to claim damages in the event of counterfeiting and, in general, infringement of its intellectual property rights. Likewise, the visitor must refrain from infringing any property right, in particular intellectual property rights, that may be held by any company in the group to which we belong. TKTX partners are owners of their brands. Any use of the brands and/or logos and/or any other content is subject to the express authorization of TKTX or the owner of the corresponding intellectual property rights.
1.8 TKTX is not responsible for allergic reactions or adverse effects of any kind. Always read ingredients and instructions carefully before using the product.
2 Information about us
2.2 You can contact us by sending an email to our customer service at info@tktxstore.es , from Monday to Sunday from 9:30 a.m. to 5 p.m., except holidays. You can also contact us through our customer service Livechat.
2.3 How can we contact you? If we need to contact you, we will do so by telephone or by writing to you at the email address you provided with your order.
3 Placing and shipping orders
3.1 When you place an order for the first time, you can register as a guest or open an account with us. If you place an order by telephone, we will collect the necessary information from you over the telephone. Otherwise, all the steps necessary to place an order are described on our website.
3.2 Order confirmation . We will immediately confirm receipt of your order by sending you a confirmation email, this confirmation email does not constitute acceptance of your order.
3.3 Our acceptance of your order will occur when we send you an email informing you that we have accepted it. At that time a contract is established between you and us.
3.4 We will assign an order number to your order when we accept it. When you contact us about your order, you will help us or facilitate the relevant arrangements if you provide us with your order number.
3.5 If we are unable to accept your order, we will notify you in writing. This may be because the product is out of stock, because of unexpected constraints on our resources that we could not reasonably plan for, because we identified an error in the price or description of the product, because we are unable to meet the delivery time. specified, or if the order is deemed fraudulent or was otherwise placed in breach of these terms of sale. In this case you will be notified in writing and we will not charge you for the products.
3.6 To ensure that your package is delivered correctly and that you receive it within the timescales we advertise, please ensure that your address is entered correctly and contains all relevant and/or required information. Correct use of abbreviations, house numbers, building or apartment numbers and routing information if applicable is crucial for on-time delivery.
3.7 We are not responsible for lost, misdirected or misdelivered shipments if the address details provided are incorrect at the time of purchase.
3.8 For international shipments, goods are imported at the expense of the consignee/buyer. The consignee authorizes TKTX to import the goods in his name. Furthermore, the recipient/buyer agrees that TKTX may delegate the obligation to import the goods on his behalf to a subcontractor for example, a customs broker. The consignee will pay taxes and duties in addition to the purchase price of the goods.
3.9 All orders are subject to a processing time that is independent of the time it takes for a shipment to reach its destination. Depending on a number of factors, domestic and international standard orders may take up to 3 - 10 business days (except Saturdays, Sundays and holidays) This is just an estimate
3.10 TKTX is not responsible for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms have been delivered.
3.11 Packages that have not been delivered, but have been reported as delivered by the carrier, must be reported to our customer service by email within 10 working days of the delivery date. Tktxstore.es is not responsible or liable for missing packages that are not reported to us within the stated time frame. Any investigation into missing packages can usually take 2 to 8 weeks. Once the package has been declared missing, Tktxstore.es will refund you the full purchase price or offer you a new package.
3.12 Costs are non-refundable. If you reject shipments from TKTX , you will be responsible for the original shipping charges, plus the cost of returning the package. This amount will be deducted from any credit granted.
4 Price and our products
4.1 The price of the product in euros (€) including VAT and, unless otherwise indicated on our website or communicated to you by telephone, shipping costs is the price indicated on the order pages when you place your order. We take all reasonable precautions to ensure that the price of the product we inform you about is correct.
4.2 We do not provide a VAT refund service for orders placed on our website or by telephone.
4.3 We will inform you of changes to the VAT rate. If the VAT rate changes between the date of your order and the date we deliver the product to you, we will adjust the VAT rate you pay, unless you have already paid for the product in full before the VAT rate change. comes into effect.
4.4 Products may differ slightly from their images. Product images on our website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device's display of the colors accurately reflects the color of the products.
4.5 We will notify you by email when the products have been dispatched .
5 Payment
5.1 You must pay before the goods are sent to you. You will be charged as soon as you have placed your order and it has been accepted by us, except for payments such as Klarna or other pay later services. Your payment will be debited immediately as soon as we have received your order. If we do not accept your order, we will refund all payments received within 30 business days of placing your order.
5.2 Payment error. If your payment cannot be processed for any reason including, for example, payment stoppage, card issuer decline, your order will be canceled and the contract with you will be terminated immediately. We will inform you of this in writing.
5.3 If any order placed by you is deemed fraudulent or in breach of these terms of sale, the sale will be canceled immediately and, if funds have already been debited to you, refunded to you within 30 business days of the execution of said order.
6 Returns
6.1 Products must be returned within 14 days of the delivery date.
6.2 Products must be returned in the original packaging and unopened.
6.3 All returns must include an order slip clearly indicating which product (s) are being returned. If not completed correctly, there may be issues processing your return .
6.4 We are not responsible for returned packages that may be lost or stolen in transit. Please retain your proof of shipping and/or return tracking number when returning your products.
6.5 Returns will be processed within 14 working days of delivery of your product(s).
6.6 Damaged, faulty or incorrect products must be reported within 5 working days of delivery.
6.7 We cannot make changes to orders once they have been placed in our system. To ensure your package is delivered correctly, please ensure your address is entered correctly and contains all relevant information. Using correct abbreviations, house numbers, building or apartment numbers, and routing information (if applicable) are crucial to ensuring delivery.
6.8 Returned packages and rejected packages . This can happen if an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is rejected by the customer upon delivery.
6.9 If you receive a damaged or incorrect product, please contact our customer service . Once we receive your request, we will contact you to resolve the issue.
6.10 Rights reserved regarding returns. We reserve the right to define and limit, and/or reject customer returns only due to irregular or excessive return history with damaged or missing items; or for possible fraudulent or criminal activity.
6.11 Please ensure that you return your product(s) to us in accordance with our returns policy.
6.12 Please ensure that you return your Product(s) to us lawfully in full compliance with our returns policy. We do not ship returned packages, refused packages or unlawfully returned Product(s).
-You must collect returned packages and refused packages or unlawfully returned Product(s) at the address known to you.
-We can return returned packages and refused packages or unlawfully returned Product(s). You are responsible for the original shipping costs, plus the cost of returning the package to us and the cost of returning the package to you.
-Returned packages and refused packages or unlawfully returned Product(s) can only be collected or returned after an agreement with us by email.
-Returned packages and refused packages or unlawfully returned Product(s) that have not been collected or returned after 30 days will be destroyed.
6.13 Returning product(s) is at your own expense. You are responsible for the shipping costs for returning your Product(s) to us.
6.14 We reserve the right not to issue a refund if you do not return in accordance with our returns policy.
7 Content and ownership of the website
7.1 TKTX includes materials including, but not limited to, text, graphics, designs, photographs, videos, audio clips, images, button icons, images, promotional copy, URLs, technology, software and the general arrangement or look and feel of such material, including copyrighted material, as well as trademarks, logos, and service marks belonging to TKTX, its licensors, or other third parties (collectively, the "Content"). The Website and the Content are owned by TKTX, licensed or controlled by TKTX, its licensors and other third parties, and all right, title, interest in and to the Content and the Website are owned by TKTX , its licensors or other third parties. and are protected to the fullest extent possible by international laws, copyright, trademark, trade dress, patent or other intellectual property rights and laws website, you do not acquire any ownership or intellectual property or other interest in any item or content on the website. Subject to your consent and compliance with this agreement, TKTX grants you a limited, non-exclusive, non-transferable, non-assignable and revocable license to access, display and use the content of our website for your personal or commercial use. You agree that TKTX may immediately and without notice suspend or no longer continue the availability of our website, content or products without any liability to you or any third party.
7.2 By submitting or posting any material or content on the site ("User Generated Content"), you grant TKTX a perpetual, irrevocable, royalty-free, worldwide, sublicensable and transferable license to copy, publish, translate, modify, reformat, create derivative works, distribute, reproduce and sublicense any material or part of such material. You represent, warrant and agree that any user-generated content you provide will not violate any law or the rights of third parties, and you have the full right to grant TKTX the license specified above, or any user-generated content without obligation of confidentiality. , attribution or compensation to you.